What do Volunteers do?

All Citizen's Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but Trustees:

• Set the overall direction and support the development of the bureau
• Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
• Employ CAB staff and control bureau finances
• Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
• Ensure the bureau complies with relevant laws

CAB trustee boards need people from all sections of the community with a wide range of different skills, expertise and perspectives.

Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.